Q.1 How to apply for a new domestic/commercial connection?
Ans:
  1. For load upto 4kw, domestic only, JE of the section is empowered to give the connection, who can be contacted at the substation.
  2. for load upto 7.5kw,(domestic & commercial both) office of the SDO of the area is to be contacted for connection.
  3. for load above 7.5kw (domestic & commercial both) office of Executive Engineer is to be contacted for connection.
Q.2: How to get the wrong billing corrected ?
Ans: The Office of the Executive Engineer is to be contacted for bill correction.

Q.3: How to lodge a complaint in case of electrical fault and problem with the supply ?
Ans: The substation of the area is to be approached. Toll free No. 1800-800-8752 is also available for lodging complaint. It is advised that why lodging the individual complaint a copy of last paid bill should be shown at the substation . Also,while lodging the complaint on the Toll free No.,the service connection no. should be mentioned.